Refund Policy

1. Failed try-ons

If a try-on fails, the try-on is returned to your balance automatically. You do not need to contact us.

2. Refunds within 14 days

Within 14 days of buying a pack, you can ask for a refund of the try-ons from that pack you have not used yet. The refund is proportional to the unused part of the pack:

refund = price paid × unused try-ons from the pack ÷ try-ons in the pack

For example, if you bought the 60 try-on pack for $9.99 and used 15 of its try-ons, you can get back $9.99 × 45 ÷ 60 = $7.49. The refunded try-ons are removed from your balance. Try-ons are used in the order you received them, starting with the free try-on you got when you signed up, which is not refundable.

3. After 14 days

After 14 days, purchases are not refundable, except where required by law or when we discontinue the service, in which case we refund unused purchased try-ons. Purchased try-ons never expire, so you can keep using them.

4. How to ask for a refund

Email sg4h40n4n@gmail.com from the email address of your account, or include it in your message, and tell us which purchase you want refunded. We reply within 3 business days. Approved refunds are issued by our payment provider, Waffo Pancake, to your original payment method and usually arrive within 5–10 business days, depending on your bank.

5. Misuse

We may refuse a refund for try-ons used in breach of our Terms of Service, or where refunds are being requested repeatedly to misuse the service.